Shipping & More

Free Shipping

We are glad to offer FREE SHIPPING on orders of $999 or more that are to be shipped within the continental US.

We currently do no offer Free Shipping for orders being shipped to HI, AL and PR.

Shipment Cut-Off Times

Small Parcel Orders

If your order is received Monday - Thursday then it will ship within 24 hours.

If your order is received Friday - Sunday, then it will ship the following business day.

Freight/LTL Orders

If ordered Monday - Thursday, any orders that must be shipped on a pallet via a Freight carrier will be shipped the following business day to account for proper carrier pick up scheduling. 

If ordered Friday - Sunday, shipping arrangements will be made the following business day.  

Transit Times:

For any small parcel shipments going Ground, you can usually expect delivery of your product within 5-7 business days for orders being shipped to any of the contiguous states.


For any Freight/LTL shipments, you can usually expect delivery of your product within 6-10 business day for order being shipped to any of the contiguous states.


For international orders, please allow at least 10 days for delivery.


Product Availability:
Orders are accepted with the understanding that stock is available. In some cases, limited availability may prevent us from shipping the quantity you requested, but we will do our best to fulfill your complete order.

Our product cannot be shipped to P.O. Boxes

Returns:

Any unopened/unused and non-defective product purchased on naturesgenerator.com can be returned to us within 30 days of the original ship date. You must contact us via email (support@naturesgenerator.com) or via phone (805)383-0003 before any product is returned to us. Once we confirm the return address to you, you can then arrange to send back the product. Any unopened/unused and non-defective product that is returned to us will incur a 15% restocking fee.


Refunds:

We refund the cost of the returned merchandise, minus the restocking fee, as soon as the product is processed through our returns department. Refunds are in the form of original payment, so please note that your credit card company may take up to 10 additional business days to post the refund to your account.


Damages:

If for any reason your product is damaged upon receipt, please contact us via email (support@naturesgenerator.com) or via phone (805) 383-0003 so that we can work with you on getting a replacement.