Most of our Nature's Generator products come with a 1 year limited warranty. For your reference, below please find a link to our standard warranty details for our Nature’s Generator products. These warranty details are also included at the end of the products user manuals.
Any unopened/unused and non-defective product purchased on naturesgenerator.com can be returned to us within 30 days of the original ship date without incurring a restocking fee. You must contact us via email at firstname.lastname@example.org or via telephone at (805) 383-0003 before any product is returned to us.
When you contact us we will provide you with an RMA number and confirm the return address to you. You can then arrange to send back the product. The return cost associated with any unopened/unused and non-defective product is the purchasers responsibility.
If you would like to return any unopened/unused and non-defective product after 30 days of product purchase, that item can be returned back to us and you will incur a 15% restocking fee. In addition, the return cost associated with the unopened/unused and non-defective product is the purchasers responsibility.
If for any reason your product is damaged upon receipt, please contact us via email at email@example.com or via telephone at (805) 383-0003 so that we can work with you on getting a replacement.