Warranty & Returns

Limited Warranty

Natures Generator Inc. warrants to you, the original purchaser/owner of the product purchased and used in the United States, that all products shall be free of defects in the original manufacture of the materials or workmanship from the original date of delivery through the specific “Warranty Period” -- with each product’s warranty period specifics set forth herein.

Nature’s Generator warrants the product(s) purchased directly online from Nature’s Generator or from a Nature’s Generator authorized dealer/reseller (in its original packaging and with its warranty statement inside) against defects in materials and workmanship when used in accordance with the product’s Nature’s Generator User Manual, technical specifications, and other Product published guidelines during the specific product’s Warranty Period stated below starting from the date of delivery to the original purchaser/owner.

The exclusive remedies available under this Limited Warranty are product repair or replacement which can only be performed by Nature’s Generator or an approved dealer. To receive warranty service, the purchaser/owner must contact Nature’s Generator customer service for issue-determining troubleshooting and to ensure the owner understands all of the service procedure steps.

Limited Warranty Coverage for Specified Products:

For all Nature’s Generator Portable Generators or the Whole-home Powerhouse Generators or Solar Panels or Wind Turbines or Accessories: Warranty Coverage Period for:
Twelve (12) Months: Shipping, Parts and Labor.

For Nature’s Generator Whole-home MyGrid 10K System: Warranty Coverage Period is for Thirty-six (36) months with:

Months 1-12: Shipping, Parts & Labor
Months 13-36: Parts Only.

For Nature’s Generator Transfer Switches: Warranty Coverage for sixty (60) Months with:

Months 1-12: Shipping, Parts and Labor.
Months 13–24: Parts & Labor
Months 25-36: Parts Only
Months 37-60: Major Parts Component*
(*i.e. Contactors, Controlling Modules.)

See chart for more product warranty period information.

Warranty Guidelines:

1. Warranty begins upon delivery of the product to the purchaser/owner.
2. Unit must be registered and have proof of purchase available.
3. Any and all applicable warranty repairs and/or concerns must be performed and/or addressed by Nature’s Generator.
4. Nature’s Generator will, at its sole discretion, repair or replace any part(s) which, upon evaluation, inspection, and testing by Nature’s Generator is found to be defective.
5. Any equipment the purchaser/owner claims to be defective must be evaluated by Nature’s Generator.
6. Damage to any covered components caused by use of an after-manufacture incompatible part or parts will not be covered by this warranty.
7. Any damage caused by the owner after receipt of the product is the responsibility of the owner and is not covered by this warranty.
8. Proof of performance of all required maintenance must be available. 
9. Shipping to and from Nature’s Generator for service will only be covered for 12 months and for a product with a manufacturer’s defect requiring repair or replacement. If, upon inspection, it is found there is not a manufacturer’s defect -- but instead an issue was caused by owner error or maintenance negligence or misuse -- the shipping, parts, and repair labor will be paid by the owner.

What does this Warranty Cover?

This Limited Warranty is conditioned on proper use of the product.

During the Warranty Period, if the original manufacture of the materials or workmanship of the product is determined to be defective by an authorized dealer or Natures Generator, then Natures Generator will at its sole discretion: (1) repair the product with new or rebuilt parts; or (2) replace the product at no charge with new or rebuilt comparable products or parts. Products and parts replaced under this warranty become the property of Natures Generator Inc. and are not returned. If service of products or parts are required after the Warranty Period expires, the product owner must pay all shipping, parts and labor charges. This warranty lasts as long as the original purchaser owns the product during the Warranty Period. Warranty coverage terminates if the original owner sells or otherwise transfers the product. As far as applicable law allows, the Warranty Period will not be extended or renewed or otherwise affected due to subsequent exchange, repair, or replacement of the Product. Product or part(s) repaired or replaced during the Warranty Period will be warranted for the remainder of the original Warranty Period from the date of repair or replacement.

The following will NOT be covered by this warranty:

1. Costs of normal maintenance.
2. Normal wear and tear including, without limitations, wear and tear of batteries which are consumables.
- Normal wear and tear, including, without limitation, wear and tear of batteries which are consumables. This includes battery failure or degradation due to improper maintenance—such as allowing the battery to drain completely as a result of not charging the generator.
3. Damage to product caused by accidents, handling, or incorrect storage.
4. Damage/failures caused by operation with loads or installations other than what is recommended or specified by Nature’s Generator.
5. Unauthorized modification/misapplication will not be warranted unless authorized by Nature’s Generator in writing.
6. Damage to any covered components or consequential damages caused by the use of a non-compatible part(s) or noncompliance with Product instructions.
7. Failures due to normal wear and tear, rough handling, accident, misuse, abuse, negligence, improper installation, incorrect sizing, as well as fire, water, lightning or other acts of nature.
8. Damage related to rodent, reptile, and/or insect infestation.
9. Diagnostics or repairs performed by individuals other than Nature’s Generator or not authorized in writing by Nature’s Generator.
10. Damage that occurs because the product was not properly installed and/or was installed in a location that is not protected from weather if the product’s user manual so directs.
11. Failures caused by any force majeure (act of God) or external cause including, and without limitation, fire, theft, freezing, war, lightning, earthquake, windstorm, hail, water, tornado, hurricane, or any other matters which are reasonably beyond the manufacturer’s control.
12. Shipping costs associated with expedited shipping.
13. Any incidental, consequential, or indirect damages caused by defects in materials or workmanship, or any delay in repair or replacement of the defective part(s).
14. Failure to adequately package the product for transportation.
15. Extreme or external causes beyond the manufacturer’s reasonable control including but not limited to failures or surge fluctuations in electrical power or failures to wireless networks or environmental electromagnetic interference or damaging solar flares.
16. Connection to improper power supply or faulty home wiring.
17. Any product with a warranty period that has expired.

Please note that the Limited Warranty does not cover the following:

• Cosmetic damage 
• Damage due to force majeure, such as lightning strikes, fire, flood, etc..
• Accident
• Misuse
• Abuse
• Negligence
• Modification of any part of the product
• Damage due to incorrect operation or maintenance
• Connection to an incorrect voltage supply or faulty house wiring
• Refurbished products
• Consumables, such as batteries
• Products where the factory applied serial number has been altered or removed.

For these cases, repair labor fee, plus the cost of the part(s) to be replaced, and shipping will be charged to the customer.

REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE PURCHASER/OWNER’S EXCLUSIVE REMEDY. NATURES GENERATOR INC SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR THE BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT, INCLUDING, BUT NOT LIMITED TO: LOSS OR CORRUPTION OF DATA, LOSS OF USE OF PRODUCTS OR FUNCTIONALITY, LOSS OF BUSINESS, LOSS OF CONTRACTS, LOSS OF PROFITS, LOSS OF REVENUES, LOSS OF ANTICIPATED SAVINGS, INCREASED COSTS OR EXPENSES FOR ANY INDIRECT LOSS OR DAMAGE OR ANY CONSEQUENTIAL LOSS OR DAMAGE OR ANY SPECIAL LOSS OR DAMAGE WITH RESPECT TO THE PRODUCT. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT

INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES ARE LIMITED IN DURATION TO THE SPECIFIC PRODUCT WARRANTY PERIODS AND TERMS SET FORTH HEREIN. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE WARRANTY PERIOD ENDS. THIS WARRANTY SUPERSEDES ALL OTHER WARRANTIES EXPRESS OR IMPLIED. SPECIFICALLY, NATURE’S GENERATOR MAKES NO OTHER WARRANTIES AS TO THE MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. PURCHASER’S SOLE AND EXCLUSIVE REMEDY AND NATURES GENERATOR’S ONLY LIABILITY SHALL BE THE REPAIR OR REPLACEMENT OF PART(S) AS SET FORTH HEREIN. IN NO EVENT SHALL NATURE’S GENERATOR BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, EVEN IF SUCH DAMAGES ARE A DIRECT RESULT OF NATURE’S GENERATOR NEGLIGENCE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU ALSO MAY HAVE OTHER RIGHTS UNDER APPLICABLE LAW. EXCEPT AS PROVIDED IN THIS WARRANTY, NATURE’S GENERATOR FURTHER DISCLAIMS ANY RESPONSIBILITIES FOR LOSSES, EXPENSES, INCONVENIENCES, OR SPECIAL, INDIRECT, SECONDARY, OR CONSEQUENTIAL DAMAGES ARISING FROM OWNERSHIP AND USE OF THE PRODUCTS. IF ANY WARRANTY TERM IS HELD TO BE ILLEGAL OR UNENFORCEABLE BY LAW, IT WILL BE EXCLUDED FROM THE WARRANTY WITH THE LEGALITY OF THE REMAINING TERMS NOT AFFECTED.

PLEASE NOTE: ALL CLAIMS MADE UNDER THIS LIMITED WARRANTY WILL BE GOVERNED BY THE TERMS SET FORTH IN THIS WARRANTY DOCUMENT AND THIS LIMITED WARRANTY SUPERCEDES ALL PREVIOUS NATURE’S GENERATOR WARRANTY STATEMENTS OR OTHER MARKETING MATERIALS.

How to Obtain Warranty Service

To request warranty service, please complete our warranty claim form. Be sure to provide a valid email address and phone number so our customer service team can contact you if additional information is needed to process your claim.

You may also call us directly at 1-800-975-7909, Monday through Friday, 9:00 AM to 5:00 PM PST. Our team will provide you with a Return Merchandise Authorization (RMA) number and return instructions.

When returning a product, please:

• Clearly display the RMA number on the outside of the shipping box.

• Include your name, phone number, and address inside the package.

Return Address:

Natures Generator Inc
3233 Mission Oaks Blvd, Suite N
Camarillo, CA 93012

For any questions or assistance, contact us at:
Phone: 1-800-975-7909
Email: support@naturesgenerator.com

RETURNS:

Within the First 30 Days of Purchase:

Any unopened/unused and non-defective product purchased online at naturesgenerator.com can be returned to us within 30 days of the original shipping date. The item(s) can be returned for refund within this return window period but will be subject 15% restocking fee if the item has been opened or unboxed. In addition, there is a one-time online merchant processing fee of 3% that cannot be refunded. Please contact us via email at support@naturesgenerator.com or via telephone at (800) 975-7909 to get instructions and RMA number before any product is returned to us to arrange to send back the product. The shipping cost associated with any unopened/unused and non-defective product is the purchaser's responsibility, We will be unable to accept any returns after 30 days from the date of purchase.

Please note: For products purchased through our resellers or authorized partners, all return, refund, or replacement requests must be directed to the original point of sale. We are unable to process returns or issue refunds for products not purchased directly from us.

Outside of 30 days of Purchase: We will be unable to accept any returns after 30 days from the date of purchase.

PRE-ORDERS:

Any pre-orders placed can be cancelled and refunded. There is a one-time online merchant processing of 3% that cannot be refunded for cancellations. If your order includes an item that is on pre-order, we will fulfill the order in full when those items become available.

SHIPPING DAMAGES:

If for any reason your product is damaged upon receipt, please contact us immediately via email at support@naturesgenerator.com or via telephone at (800) 975-7909 so that we can work with you on getting a replacement.