1. Important Safety Instructions
1.1 Safety Instructions
1.1.1 Read these instructions.
1.1.2 Keep this user manual in a safe and accessible place.
1.1.3 Take note of all warnings to avoid injury or damage.
1.1.4 Follow all instructions.
1.1.5 The safety instructions provided herein are for illustrative purposes that include but are
not limited to those listed in this manual. Actual operation shall comply with all applicable safety
standards.
1.1.6 Always operate or store the equipment in the conditions specified in this manual. The
installation and ambient conditions must comply with the regulations in the relevant national and
local standards.
1.1.7 Avoid unauthorized disassembly, equipment replacement, or modification of software codes.
1.1.8 Nature’s Generator shall not be liable for the equipment damages, personal injury, property loss
or other damages resulting from the following circumstances:
• Force majeure events such as earthquakes, fires, storms, floods, or mudslides.
• Damages caused by improper handling and installation.
• Damages resulting from inadequate storage conditions as specified in the manual.
• Hardware or data damage caused by customer negligence, improper operation, or intentional
actions.
• System damage caused by third parties or customers.
• Adjustments, changes, or removal of labels in violation of this manual.
1.1.9 This product is not intended for use with devices that have high-performance requirements for
UPS (Uninterruptible Power Supply), including but not limited to data servers, workstations, medical
equipment, and similar devices.
1.1.10 This product may only be used indoors and that no outdoor use in allowed under any conditions.
1.2 General Requirements
1.2.1 Do not install, use or maintain this equipment near water.
1.2.2 Do not install, use and maintain this equipment in adverse weather conditions such as lightning, rain, storm, snow and earthquake.
1.2.3 Keep this equipment away from heat sources or high temperatures or direct sunlight.
1.2.4 Do not insert foreign objects into or block any ventilation openings.
1.2.5 Always turn off the power source before starting any electrical work.
1.2.6 Allow a minimum 20 inch clearance from all sides of the equipment for proper air ventilation to dissipate heat.
1.2.7 Do not use near flammable gases or fumes or other equipment that produce a large amount of heat.
1.2.8 Do not store this equipment with flammable or explosive materials.
1.2.9 Do not place the equipment on an unstable or inclined surface.
1.2.10 Use the equipment for its intended purpose and avoid stacking objects on top of it during storage or use.
1.2.11 Keep the system out of the reach of children and pets.
1.2.12 Only use attachments/accessories approved by the manufacturer.
1.2.13 Regularly inspect the equipment and its accessories for damage or deterioration.
1.2.14 Refer all servicing to qualified service personnel. Servicing is required when the equipment has been damaged in any way, such as power-supply cord or plug is damaged, liquid has been spilledor objects have fallen into the equipment, the equipment has been exposed to rain or moisture, has been dropped or does not operate normally.
1.2.15 The equipment should not be exposed to dripping or splashing, and no objects filled with liquids, such as drinking glasses or vases, should be placed on the equipment.
1.2.16 The transportation, wiring, installation and maintenance shall comply with all applicable laws, regulations and standards.
1.2.17 Do not make changes or modifications to the equipment’s structure, installation sequence, etc.
1.2.18 Position the system on the flat surface and firmly secure it to a wall or other solid objects.
1.2.19 After installing the equipment, remove the idle package materials from the site such as cartons, foam, plastic, nylon ties, etc.
1.3 Warning
1.3.1 Electric Shock Hazard
Keep away from children. Nature's Generator Powerhouse generates the same potentially lethal AC
power as a normal household wall outlet. Avoid working with live electrical components. To reduce
the risk of fire or electric shock, do not remove any cover or expose the device to rain or moisture. Do
not insert foreign objects into the AC outlets or the ventilation holes.
1.3.2 Explosion Hazard
Do not burn or incinerate this item. This item may explode, causing property damage or personal
injury. Do not use near flammable gases or fumes or other equipment that produces large amounts of
heat. Allow a minimum 20 inch clearance from all sides of the equipment for proper air ventilation to
dissipate heat.
1.3.3 Lightning Hazard
For added protection for your device during a lightning storm, unplug it from the power outlet and
disconnect the cables. This helps to prevent property damage and personal injury from lightning and
power line surges.
1.3.4 Energy and Burn Hazard
Nature's Generator Powerhouse has lead acid batteries, which can present a risk of burn or fire hazard from high current because of short-circuit.
1.3.5 Replacement Parts
When replacement parts are required, make sure that the service technician uses replacement parts
specified by the manufacturer that have the same characteristics as the original part. Unauthorized
substitutions may result in fire, electric shock, personal injury, or other hazards.
1.4 Caution
1.4.1 Damage Requiring Service
Stop using the Nature's Generator Powerhouse and refer servicing to qualified service personnel
under the following conditions:
• If liquid has been spilled or objects have fallen into your Nature's Generator Powerhouse.
• If your Nature's Generator Powerhouse has been exposed to rain or water.
• If your Nature's Generator Powerhouse has been dropped or damaged in any way.
• When your Nature's Generator Powerhouse exhibits a distinct change in performance.
1.4.2 Cold Weather
Cold temperatures can impact Nature's Generator Powerhouse performance. If you are in area that
will be consistently below freezing, we recommend keeping your Nature's Generator Powerhouse in
an insulated location.
1.4.3 Recycling and Disposal
Your Nature's Generator Powerhouse may contain materials that are regulated for environmental
reasons. Your Nature's Generator Powerhouse also contains materials that can be recycled and
reused. To help protect the environment, contact your local authorities for information about disposal
or recycling and about finding a recycler in your area before you dispose of your Nature's Generator
Powerhouse.
1.4.4 Safety Check
After completing any service or repair to this device, ask the service technician to perform routine
safety checks to determine that your Nature's Generator Powerhouse is in correct operating condition.
1.4.5 Servicing
The servicing instructions are for use by qualified service personnel only. To reduce the risk of electric shock, do not perform any servicing other than that contained in the operating instructions unless you are qualified to do so.
1.4.6 Metal Tools
Be very cautious when working with metal tools on or around Nature's Generator Powerhouse. A
potential risk exists of dropping a tool that sparks or short circuits batteries or other electrical parts
which could cause an explosion.
1.5 Battery Safety
1.5.1 Connect the terminals and ports securely and conduct regular checks.
1.5.2 Prevent the positive and negative terminals of the battery from touching each other or any metal objects to avoid heat generation or electrolyte leakage.
1.5.3 Do not short-circuit the battery terminals. A short circuit can cause a fire.
1.5.4 Do not expose the battery to high temperatures or around heat sources, such as sunlight, fire, transformers, welding machines, grinding machines or heaters.
1.5.5 Do not disassemble, modify or damage the battery to avoid leakage, overheating or fire.
1.5.6 Never use damaged batteries or components. Improper use of damaged batteries or components can damage your device or injure yourself as a result of battery fluid leakage, fire, overheating or explosion.
1.5.7 Do not turn the battery upside down or tilt it.
1.5.8 Safely and carefully dispose of used batteries by the provisions of local laws and regulations. Avoid treating batteries as regular household waste, as improper disposal can lead to environmental pollution.
1.5.9 If you find a leaking or damaged battery pack, contact an authorized battery recycling company for expert assistance.
1.5.10 Avoid contact with spilled liquid or gas if the battery leaks chemicals or odors. Do not approach the battery and contact a professional for disposal.
1.5.11 If you inhale of vapors of the battery electrolyte, get fresh air immediately and seek medical attention.
1.5.12 If you have eye contact with the battery electrolyte, wash the eyes with water for at least 15 minutes and seek medical attention.
1.5.13 If you have skin contact with the battery electrolyte, wash the infected area with soap and water for at least 15 minutes and seek medical attention.
1.5.14 If you ingest the battery electrolyte, seek medical attention immediately.
1.5.15 Nature's Generator shall not be liable for the equipment damages, personal injury, property loss or other damages caused by the following reasons:
• Failure to charge the battery after installation leading to battery over-discharge.
• Inadequate maintenance, improper capacity expansion, or prolonged periods of incomplete
charging and frequent over-discharging of the battery.
• Failure to charge the battery as required during storage, resulting in capacity loss or irreparable
damage.
• Improper operation or connection errors causing battery short-circuits, damage, drops or leaks.
• Battery damage caused by operating conditions or external power parameters that do not meet
environmental requirements.
• Users or third parties using the battery in ways not specified in the user manual.
1.6 Maintenance Instructions
1.6.1 Disconnect all the cables and turn off the equipment and wait at least 10 minutes after the equipment is completely off.
1.6.2 Wear personal protective equipment (PPE) during maintenance to avoid damage or electric shock.
1.6.3 Use tools correctly to avoid injury or damage to equipment.
1.6.4 Do not touch energized equipment.
1.6.5 Do not clean the electrical components inside and outside the cabinet with water.
1.6.6 Do not stand, lean on or sit on top of the equipment.
1.6.7 Be careful of high temperatures. For operating this product, please take care of the charging temperature limits for appliance and battery use and storage, and the recommended temperature range.
1.6.8 Do not disassemble or damage the battery. The released electrolyte is harmful to your skin and eyes. Avoid contact with electrolyte.
1.6.9 Avoid metal objects such as rings or metal tools to touch the battery.
1.6.10 When not using Nature's Generator Powerhouse for extended periods of time, turn off the power and remove all electrical connections.
1.7 Storage Instruction
1.7.1 When not using Nature's Generator Powerhouse for extended periods of time, turn off the power and remove all electrical connections.
1.7.2 In order to keep the battery healthy, fully charge and discharge the system every 4 months.
1.7.3 Make sure the place where to store the system is well ventilated and spacious.
1.7.4 Do not store the system in flammable or explosive environments.
1.7.5 Keep the system out of the reach of children and pets.
1.7.6 Do not stack anything on top of the equipment during storage.
1.7.7 Avoid exposing the equipment to rain, humidity or direct sunlight.
1.7.8 Store the product in the conditions described in this manual.
1.8 INSTRUCTIONS PERTAINING TO RISK OF FIRE, ELECTRIC SHOCK, OR INJURY TO PERSONS
1.8.1 WARNING – When using this product, basic precautions should always be followed, including the following:
a. Read all the instructions before using the product.
b. To reduce the risk of injury, close supervision is necessary when the product is used near children.
c. Do not put fingers or hands into the product.
d. Use of an attachment not recommended or sold by power pack manufacturer may result in a risk
of fire, electric shock, or injury to persons.
e. To reduce risk of damage to the electric plug and cord, pull the plug rather than the cord when
disconnecting the power pack.
f. Do not use a battery pack or appliance that is damaged or modified. Damaged or modified
batteries may exhibit unpredictable behavior resulting in fire, explosion or risk of injury.
g. Do not operate the power pack with a damaged cord or plug, or a damaged output cable.
h. Do not disassemble the power pack, take it to a qualified service person when service or repair is
required. Incorrect reassembly may result in a risk of fire or electric shock.
i. To reduce the risk of electric shock, unplug the power pack form the outlet before attempting any
instructed servicing.
j. When charging the internal battery, work in a well ventilated area and do not restrict ventilation in
any way.
k. Do not expose a power pack to fire or excessive temperature. Exposure to fire or temperature
above 130°C (265°F) may cause explosion.
l. Have servicing performed by a qualified repair person using only identical replacement parts. This will ensure that the safety of the product is maintained.
1.9 WARNING: GROUNDING INSTRUCTIONS
1.9.1 When the local codes require, this product must be grounded. If it should malfunction or breakdown, grounding provides a path of least resistance for electric current to reduce the risk of electric shock. This product is equipped with a cord having an equipment grounding conductor and a grounding plug. The plug must be plugged into an outlet that is properly installed and grounded in accordance with all local codes ordinances.
1.9.2 WARNING – Improper connection of the equipment grounding conductor is able to result in a risk of electric shock. Check with a qualified electrician if you are in doubt as to whether the product is properly grounded. Do not modify the plug provided with the product – if it will not fit the outlet, have a proper outlet installed by a qualified electrician.
6. Warranty
6.1 Limited Warranty
Natures Generator Inc. warrants to you, the original purchaser/owner of the product purchased and usedin the United States, that all products shall be free of defects in the original manufacture of the materials or workmanship from the original date of delivery through the specific “Warranty Period” -- with each product’s warranty period specifics set forth herein.
Nature’s Generator warrants the product(s) purchased directly online from Nature’s Generator or from a Nature’s Generator authorized dealer/reseller (in its original packaging and with its warranty statement inside) against defects in materials and workmanship when used in accordance with the product’s Nature’s Generator User Manual, technical specifications, and other Product published guidelines during the specific product’s Warranty Period stated below starting from the date of delivery to the original purchaser/owner.
The exclusive remedies available under this Limited Warranty are product repair or replacement which can only be performed by Nature’s Generator or an approved dealer. To receive warranty service, the purchaser/owner must contact Nature’s Generator customer service for issue-determining troubleshooting and to ensure the owner understands all of the service procedure steps.
6.2 Limited Warranty Coverage for Specified Products:
6.2.1 For all Nature’s Generator Portable Generators or the Whole-home Powerhouse Generators or Solar Panels or Wind Turbines or Accessories: Warranty Coverage Period for: Twelve (12) Months: Shipping, Parts and Labor.
6.2.2 For Nature’s Generator Whole-home MyGrid 10K System: Warranty Coverage Period is for Thirty-six (36) months with:
Months 1-12: Shipping, Parts & Labor
Months 13-36: Parts Only.
6.2.3 For Nature’s Generator Transfer Switches: Warranty Coverage for sixty (60) Months with:
Months 1-12: Shipping, Parts and Labor.
Months 13–24: Parts & Labor
Months 25-36: Parts Only
Months 37-60: Major Parts Component*
(*i.e. Contactors, Controlling Modules.)
6.3 Warranty Guidelines:
6.3.1 Warranty begins upon delivery of the product to the purchaser/owner.
6.3.2 Unit must be registered and have proof of purchase available.
6.3.3 Any and all applicable warranty repairs and/or concerns must be performed and/or addressed by Nature’s Generator.
6.3.4 Nature’s Generator will, at its sole discretion, repair or replace any part(s) which, upon evaluation, inspection, and testing by Nature’s Generator is found to be defective.
6.3.5 Any equipment the purchaser/owner claims to be defective must be evaluated by Nature’s Generator.
6.3.6 Damage to any covered components caused by use of an after-manufacture incompatible part or parts will not be covered by this warranty.
6.3.7 Any damage caused by the owner after receipt of the product is the responsibility of the owner and is not covered by this warranty.
6.3.8 Proof of performance of all required maintenance must be available.
6.3.9 Shipping to and from Nature’s Generator for service will only be covered for 12 months and for a product with a manufacturer’s defect requiring repair or replacement. If, upon inspection, it is found there is not a manufacturer’s defect -- but instead an issue was caused by owner error or maintenance negligence or misuse -- the shipping, parts, and repair labor will be paid by the owner.
6.4 What does this Warranty Cover?
This Limited Warranty is conditioned on proper use of the product. During the Warranty Period, if the original manufacture of the materials or workmanship of the product is determined to be defective by an authorized dealer or Natures Generator, then Natures Generator will at its sole discretion: (1) repair the product with new or rebuilt parts; or (2) replace the product at no charge with new or rebuilt comparable products or parts. Products and parts replaced under this warranty become the property of Natures Generator Inc. and are not returned. If service of products or parts are required after the Warranty Period expires, the product owner must pay all shipping, parts and labor charges. This warranty lasts as long as the original purchaser owns the product during the Warranty Period. Warranty coverage terminates if the original owner sells or otherwise transfers the product. As far as applicable law allows, the Warranty Period will not be extended or renewed or otherwise affected due to subsequent exchange, repair, or replacement of the Product. Product or part(s) repaired or replaced during the Warranty Period will be warranted for the remainder of the original Warranty Period from the date of repair or replacement.
6.5 The following will NOT be covered by this warranty:
6.5.1 Costs of normal maintenance.
6.5.2 Normal wear and tear including, without limitations, wear and tear of batteries which are consumables.
6.5.3 Damage to product caused by accidents, handling, or incorrect storage.
6.5.4 Damage/failures caused by operation with loads or installations other than what is recommended or specified by Nature’s Generator.
6.5.5 Unauthorized modification/misapplication will not be warranted unless authorized by Nature’s Generator in writing.
6.5.6 Damage to any covered components or consequential damages caused by the use of a non-compatible part(s) or noncompliance with Product instructions.
6.5.7 Failures due to normal wear and tear, rough handling, accident, misuse, abuse, negligence, improper installation, incorrect sizing, as well as fire, water, lightning or other acts of nature.
6.5.8 Damage related to rodent, reptile, and/or insect infestation.
6.5.9 Diagnostics or repairs performed by individuals other than Nature’s Generator or not authorized in writing by Nature’s Generator.
6.5.10 Damage that occurs because the product was not properly installed and/or was installed in a location that is not protected from weather if the product’s user manual so directs.
6.5.11 Failures caused by any force majeure (act of God) or external cause including, and without limitation, fire, theft, freezing, war, lightning, earthquake, windstorm, hail, water, tornado, hurricane, or any other matters which are reasonably beyond the manufacturer’s control.
6.5.12 Shipping costs associated with expedited shipping.
6.5.13 Any incidental, consequential, or indirect damages caused by defects in materials or workmanship, or any delay in repair or replacement of the defective part(s).
6.5.14 Failure to adequately package the product for transportation.
6.5.15 Extreme or external causes beyond the manufacturer’s reasonable control including but not limited to failures or surge fluctuations in electrical power or failures to wireless networks or environmental electromagnetic interference or damaging solar flares.
6.5.16 Connection to improper power supply or faulty home wiring.
6.5.17 Any product with a warranty period that has expired.
6.6 Please note that the Limited Warranty does not cover the following:
• Cosmetic damage
• Damage due to force majeure, such as lightning strikes, fire, flood, etc..
• Accident
• Misuse
• Abuse
• Negligence
• Modification of any part of the product
• Damage due to incorrect operation or maintenance
• Connection to an incorrect voltage supply or faulty house wiring
• Refurbished products
• Consumables, such as batteries
• Products where the factory applied serial number has been altered or removed.
For these cases, repair labor fee, plus the cost of the part(s) to be replaced, and shipping will be charged to thecustomer.
REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE PURCHASER/OWNER’S EXCLUSIVE REMEDY. NATURES GENERATOR INC SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR THE BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT, INCLUDING, BUT NOT LIMITED TO: LOSS OR CORRUPTION OF DATA, LOSS OF USE OF PRODUCTS OR FUNCTIONALITY, LOSS OF BUSINESS, LOSS OF CONTRACTS, LOSS OF PROFITS, LOSS OF REVENUES, LOSS OF ANTICIPATED SAVINGS, INCREASED COSTS OR EXPENSES FOR ANY INDIRECT LOSS OR DAMAGE OR ANY CONSEQUENTIAL
LOSS OR DAMAGE OR ANY SPECIAL LOSS OR DAMAGE WITH RESPECT TO THE PRODUCT. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES ARE LIMITED IN DURATION TO THE SPECIFIC PRODUCT WARRANTY PERIODS AND TERMS SET FORTH HEREIN. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE WARRANTY PERIOD ENDS. THIS WARRANTY SUPERSEDES ALL OTHER WARRANTIES EXPRESS OR IMPLIED. SPECIFICALLY, NATURE’S GENERATOR
MAKES NO OTHER WARRANTIES AS TO THE MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. PURCHASER’S SOLE AND EXCLUSIVE REMEDY AND NATURES GENERATOR’S ONLY LIABILITY SHALL BE THE REPAIR OR REPLACEMENT OF PART(S) AS SET FORTH HEREIN. IN NO EVENT SHALL NATURE’S GENERATOR BELIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, EVEN IF SUCH DAMAGES ARE A DIRECT RESULT OF NATURE’S GENERATOR NEGLIGENCE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU ALSO MAY HAVE OTHER RIGHTS UNDER APPLICABLE LAW. EXCEPT AS PROVIDED IN THIS WARRANTY, NATURE’S GENERATOR FURTHER DISCLAIMS ANY RESPONSIBILITIES FOR LOSSES, EXPENSES, INCONVENIENCES, OR SPECIAL, INDIRECT, SECONDARY, OR CONSEQUENTIAL DAMAGES
ARISING FROM OWNERSHIP AND USE OF THE PRODUCTS. IF ANY WARRANTY TERM IS HELD TO BE ILLEGAL OR UNENFORCEABLE BY LAW, IT WILL BE EXCLUDED FROM THE WARRANTY WITH THE LEGALITY OF THE REMAINING TERMS NOT AFFECTED.
PLEASE NOTE: ALL CLAIMS MADE UNDER THIS LIMITED WARRANTY WILL BE GOVERNED BY THE TERMS SET FORTH IN THIS WARRANTY DOCUMENT AND THIS LIMITED WARRANTY SUPERCEDES ALL PREVIOUS NATURE’SGENERATOR WARRANTY STATEMENTS OR OTHER MARKETING MATERIALS.
6.7 How to Obtain Warranty Service?
Please call: 1-800-975-7909 Monday through Friday, 9:00AM to 5:00PM PST. You will be provided with a Return Merchandise Authorization (RMA) number and return instructions. Please include the RMA number prominently displayed on the shipping box and include your name, phone number and address with the product inside the box. Send product to:
NATURES GENERATOR INC
3233 Mission Oaks Blvd
Suite N
Camarillo, CA 93012
Contact Natures Generator Inc:
For customer service please call 1-800-975-7909
