Nature's Generator Elite Platinum - PE System

Hello BJ,

Thanks for bringing this issue to our attention.

Please email us directly at support@naturesgenerator.com so we can further assist you in troubleshooting the generator. 

Thanks,
Nature's Generator Support Team

Hi, Jose. Thank you for your query. 12,000 BTU if converted into watts is 3516-watts approximately. The Nature's Generator Elite Platinum - PE System, has a total battery capacity of 2400WH and a maximum power output of 3600-watts. The total runtime that you're gonna get with this system, based on your power consumption is 0.6 hours or 36 minutes. If you have additional queries, you may send us a direct email at support@naturesgenerator.com.

Hello Thomas,

Thanks for your inquiry.

Yes, the total battery capacity of the Elite platinum system is 2400Wh. 

As per the run time, if the wattage draw is 3,600W continuous, the average run time will be 30 - 40 minutes.

Should you have any concerns or questions, please let me know.

Thanks,
Nature's Generator Support Team

Hi, Joe. Thank you for your query. It's completely safe using the Generator whilst it's being charged by Solar, Wind or AC. However, charging time may take longer than usual. If you have more questions, you may send us an email to support@naturesgenerator.com

Hi KCM, thank you for your query. We would like to ask for more information regarding your portable AC. Specifically, how many hours are you looking to run this, and yes, the Elite power transfer kit requires a breaker box since it is a 30-Amp 6-Circuit transfer kit. Kindly send us a direct message to support@naturesgenerator.com, looking forward to hear from you.

Hello Luis,

Our battery life cycle is 4 to 6 years or 500 to 800 recharge cycles.

Thanks,
Natures Generator Support Team
Contact #: 800-975-7909

Hello Jay,

Thanks for your inquiry.

I appreciate your time reaching us. A smart key is not included but you can purchase it separately. You can check on this link. https://naturesgenerator.com/collections/all/products/smartkey

Please let me know if you have any other concerns and I'll be more than happy to assist you.

Thanks,
Natures Generator Support Team
Contact #: 800-975-7909

Hello David,

Thanks for your inquiry.

Please send us an email with the watts, amp, and volts of your freezer so we can check if our generator can run them, or how long our generator can run the two freezers.

Please email us at support@naturesgenerator.com


Thanks,
Nathaniel Inocencio

Hello Bobby,

Thanks for your inquiry.

For Nature's Generator Elite Platinum - PE System, 2 solar panels should go to the generator and the other 2 to the power pod.

You can use the MC4 branch connector to daisy chain 2 solar panels.

Should you have any other concerns, please email us at support@naturesgenerator.com


Thanks,
Nature's Generator Support Team

Hello-

The cable it comes with is a 10ft 30amp cable.


Thanks,
Nature's Generator Support Team

Hello-

Yes, you can always disconnect the generator and take it as you may need. 

Please let us know if there is anything else we can assist with.


Thanks,
Nature's Generator Support Team

Hello-

Thanks for reaching out to us and for your interest in our product!

The transfer kit will be able to provide power to devices as long as the generator has the capacity to do so.  To install the trasfer kit, we recommend having a licensed electrician do it, since it is working with the homes electricity. The transfer kit will come with the cable that will be needed to connect the generator to the transfer kit. The transfer kit is designed to be used indoors at it is not weather proof. 


Thanks,
Nature's Generator Support Team

Hello-

Thanks for reaching out to us!

Please see answers to your questions below.

1. Yes, as long as there is sun it will be able to accept a charge.
2. No, the transfer box is not needed to use the generator, but you can use it if you have circuits wired to the home breaker for ease of use.
3. Depending on the wattage the space heater requires, that alone can deplete the battery rapidly. So if you have the space heater and the frige connected at the same time, we dont feel like it would last very long.


Thanks,
Nature's Generator Support Team

Hello-

Thanks for reaching out to us!

This particular system is also portable the only difference would be the Power Transfer Kit.  But being that your electrical panel is located outside, we would not recommend you purchasing the transfer kit as it is designed to be used inside.

Please let us know if there is anything else we can assist with.


Thanks,
Nature's Generator Support Team

Hello-

The recharge time is based on the four solar panels for the Elite Platinum.


Thanks,
Nature's Generator Support Team

Hello-

Yes, with the Nature's Generator Elite system, you can add up pto three 100W solar panels to the system.


Thanks,
Nature's Generator Support Team

Hello-

Thanks for reaching out to us!

Please see questions to your answers below.

1. Are there plans in the near future to manufacture a "Rapid" charger for the Elite Platinum PE System, to reduce charging time?
    a. At this moment we do not have any plans to change the charger to a "rapid" style charger.
2. Also, does this system include the Generator + 1 Power Pod or 2 Power Pods?
    a. The Platinum Elite - PE System comes with 1 Nature's Generator Elite, 1 Power Pod Elite, 4 100W solar panels, Necessary cables and a Power Transfer Kit Elite
3. Besides the generator, what's maximum numbers of Pods that can be used on one cart?
    a. You can add as many Power Pods as you may need. 
4. Can it handle a refridgerator & fan simultaneously?
    a. Yes, it would be able to handle a refridgerator and a fan simultaneously.


Please let us know if there is anything else we can assist with.


Thanks,
Nature's Generator Support Team

Hello-

This will assist in power the devices, the one that will cause issues and would require additional Power Pods is the window AC unit.  They require a good amount of power to operate, so additional Power Pods would be needed to be able to run the AC.


Please let us know if there is anything else we can assist with.


Thanks,
Nature's Generator Support Team

Hello-

Thanks for reaching out to us!

We desiged the solar panel and charge controller to reange between 17 to 22 volts.

Please let us know if there is anything else we can assist with.


Thanks,
Nature's Genreator Support Team

Hello Kenneth-

Thanks for reaching out to us!

To provide a better answer, please reach out to us at support@naturesgenerator.com .  We will need to know what the total wattage output is for the all the devices to determine if we have a system that would work best for you.


Thanks,
Nature's Generator Support Team

Hi Joanne,
Thank you for reaching out. Yes, you can just replace the battery when it's no longer producing any power. Nature's Generator is designed to replace the battery very easily. All you need to do is remove a few bolts and open the top case and then replace the battery. The battery is easy to be accessed and replaced. We have a short video on how to replace the battery of the generator so our customers can use it as a guide. If you have any follow-up questions, you may reach our support directly via (800) 975-7909, or email us at support@naturesgenerator.com. We'll be more than happy to assist you!
Thanks,
Nature's Generator Support Team